Sitting as a customer recently at an establishment I have watched grow from a small, unique, driven enterprise to a full-fledged successful can’t-keep-up-with-the-demand (yes, good problem to have) thriving......
I have recently spent time deep in conference sharpening my own skills and focusing on productivity and expression of talent/goals, yes ‘everyone’ needs constant reminders and inspiration, even the professionals.......
Nothing thrills me more than engaging with a Customer Service Representative that is truly in the right place. You know them, they are the ones who never lose their smile no matter the hours and actually......
Whether in my role as a business owner, manager or consultant my eyes and ears are always open. Yours should be too. Take into account what was once said by Sherlock Holmes “You see, but you do not observe”. ......
Do you remember the excitement on the first day of opening in your new venture? The newly created business, the achieved new position in your career, the launch of a special product or service you pulled......
A common theme within the pages of my book on customer service is with respect to air travel. One highly salient point refers to allowing yourself to become aware of your competition’s strengths, or thinking......
I attended an art gallery event last night, a small private gathering in a local neighbourhood. Wine and cheese and “Meet the Artists”. I have collected a few favourite pieces from them in the last few......