The Vision Create Team and all it’s Successes

Published by Shari Moss on Jul 25, 2017

Sitting as a customer recently at an establishment I have watched grow from a small, unique, driven enterprise to a full-fledged successful can’t-keep-up-with-the-demand (yes, good problem to have) thriving... Continue reading

Never Losing Sight of Epicness

Published by Shari Moss on Jul 18, 2017

I have recently spent time deep in conference sharpening my own skills and focusing on productivity and expression of talent/goals, yes ‘everyone’ needs constant reminders and inspiration, even the professionals.... Continue reading

When They Really Love Their Job

Published by Shari Moss on Mar 21, 2017

Nothing thrills me more than engaging with a Customer Service Representative that is truly in the right place. You know them, they are the ones who never lose their smile no matter the hours and actually... Continue reading

Then there’s the little things…..

Published by Shari Moss on Jan 17, 2017

Whether in my role as a business owner, manager or consultant my eyes and ears are always open. Yours should be too. Take into account what was once said by Sherlock Holmes “You see, but you do not observe”. ... Continue reading

When every day is like Opening Day (Part I in my Blue Ribbon Strategy Series…..)

Published by Shari Moss on Jan 06, 2017

Do you remember the excitement on the first day of opening in your new venture? The newly created business, the achieved new position in your career, the launch of a special product or service you pulled... Continue reading

On Rituals

Published by Shari Moss on Dec 12, 2016

A common theme within the pages of my book on customer service is with respect to air travel. One highly salient point refers to allowing yourself to become aware of your competition’s strengths, or thinking... Continue reading

Gallery Event

Published by Shari Moss on Nov 13, 2016

I attended an art gallery event last night, a small private gathering in a local neighbourhood. Wine and cheese and “Meet the Artists”. I have collected a few favourite pieces from them in the last few... Continue reading